Refund policy

At FansFirst, we want you to be happy with your purchase. Please read our refund and returns policy before ordering.

Returns & Refunds

We do not offer refunds or exchanges for change of mind.

If your item arrives damaged, faulty, incorrect or not as advertised, please contact us at info@fansfirst.com.au with your order number and details of the issue.

We ask that you contact us within 14 days of receiving your order where possible. This does not limit your rights under Australian Consumer Law.

Mystery Boxes & Pop Culture Breaks

Due to the surprise nature of mystery boxes and pop culture breaks, we do not offer refunds or exchanges simply because you are unhappy with the items received.

Custom & Personalised Products

Custom T-shirts and personalised products cannot be returned for change of mind.

Sale Items & Gift Cards

We do not offer change-of-mind refunds on sale items or gift cards.

Returning an Item

Please email info@fansfirst.com.au before sending anything back so we can provide return instructions.

If a return is required, we will explain the process and any applicable return postage arrangements.

Refund Processing

Once your return has been assessed and a refund approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

All purchases are covered by Australian Consumer Law. Nothing in this policy excludes or limits your rights to a repair, replacement, refund or other remedy where required by law, including reasonable return shipping costs where applicable.

Contact Us

For any questions about returns or refunds, please contact:

FansFirst

Email: info@fansfirst.com.au